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Cruise Shipping Miami 2012 Conference Update #2

MIAMI (Feb. 8, 2012)Cruise Shipping Miami 2012, scheduled for March 12-15 at the Miami Beach Convention Center, continues to develop its conference program and confirm panelists and speakers.

Updates are in red. The following conference program is subject to change.

Monday, March 12
World Cruise Tourism Workshop Summit
Round-table sessions with industry experts leading highly focused discussions on current topics with audience participation.

9:30 a.m. – 11:30 a.m.
Global Source Market Trends
Ricardo Amaral, President, ABREMAR, and Managing Director, Royal Caribbean Brazil
William Gibbons, Director, Passenger Shipping Association
Helge Grammerstorf, Managing Director, SeaConsult HAM GmbH
Tim Marking, Secretary General, European Cruise Council

1:00 p.m. – 3:00 p.m.
New Destination Development
Luis de Carvalho, Chief Executive Officer, Consult DC
Philip A. Crannell Jr., President, Ports & Maritime Group International
Anthony Lau, Executive Director, Hong Kong Tourism Board
Nigel Lingard, Consultant, All Discovery Cruising

Tuesday, March 13
9:30 a.m. – 11:30 a.m.
State of the Industry

2:30 p.m. – 4:30 p.m. (concurrent sessions)
Opportunities in a Changing Europe
As Europe continues to experience unprecedented expansion as a source market and remains in high demand as a destination, this panel will discuss how the global cruise industry is capitalizing on these gains and what the future holds for the growing region.

David Dingle, Chief Executive Officer, Carnival UK
Richard J. Vogel, Chief Executive Officer, TUI Cruises GmbH

US Coast Guard Forum

Wednesday, March 14

9:30 a.m. – 11:30 a.m. (concurrent sessions)
Luxury Cruising
With the continuing trend of healthy growth in the luxury sector, industry leaders will discuss the driving forces behind the popularity of luxury cruising, the current state of the market and the specific effects of industry-wide challenges on the luxury brands.

Tony Peisley, Cruise Industry Analyst

Mark S. Conroy, President, Regent Seven Seas Cruises
Torstein Hagen, Chairman & CEO, Viking Ocean Cruises
Larry Pimentel, President & CEO, Azamara Club Cruises
Jeannie Cartier Sauleau, CTC, President, Sixth Star Travel
Peter Shanks, President & Managing Director, Cunard Line Ltd.

Shipbuilding and Refurbishment — The Industry Outlook
2011 proved to be a stronger year for new contracts than expected. This session will examine the outlook for newbuilding activity, the future implications of recent orders in Asia and the state of current and future cruise line refurbishment strategies.

Corrado Antonini, Chairman, Fincantieri Cantieri Navali Italiani SpA
Gustave Brun-Lie, Vice President & Senior Partner Newbuilding, R.S. Platou ASA
Su-Jou Kim, Chief Executive Officer, STX Europe AS
Rüdiger Pallentin, Managing Director, Lloydwerft Bremerhaven GmbH

Cruise Ship Medicine and the Use of 21st-Century IT Technologies
This panel will examine modern cruise ship medical services and the increasing use of telemedicine and new online biometric technologies, as well as integration of global shoreside medical networks of providers with cruise ship medical facilities.

Mohammed Saeme, M.D., Ph.D., Chairman, Magic Discovery Group Ltd.

2:30 p.m. – 4:30 p.m. (concurrent sessions)
Deployment Drivers
In the face of ever-rising fuel prices, the panel will look at the implications of local politics, legislation, changing consumer demand and the importance of high-standard terminal infrastructure development in global deployment strategies.

Giora Israel, Senior Vice President, Global Port & Destination Development, Carnival Corporation & Plc
Scott Lagueux, Partner, LandDesign
Michael Pawlus, Director of Strategic Itinerary Planning & Scheduling, Silversea Cruises Ltd.
Thomas Spina, Director of Cruise Operations, New York City Economic Development Corporation/NY Cruise

IT and Communications — The Mobile Revolution
This session will investigate the development of smart phones, apps and communication infrastructure at sea, their value as a revenue generator and how they have transformed the cruise experience, both as a convenient tool for the guest and as a resource for the operator.

The Niche of Health and Wellness Tourism in Luxury Cruising
Wellness and medical tourism — the success story and the potential involvement of upscale luxury cruise operators, with analysis from a 25-year expert in both industries, supported by selected speakers and world-leading experts in wellness, beauty and medical tourism.

Mohammed Saeme
M.D., Ph.D., Chairman, Magic Discovery Group Ltd.

Camille Hoheb
, Founder, Wellness Tourism Worldwide
Rene-Marie Stephano, Founder & President, Medical Tourism Association
Dr. Patrick Treacy, Chairman, Ailesbury Clinic, Dublin, Ireland

Thursday, March 15

9:30 a.m. – 11:30 a.m. (concurrent sessions)
Emerging Markets
With new middle classes growing in emerging economies and a newfound awareness of the cruise product in many regions, this panel will examine the opportunities and challenges in source markets including South America, Asia, The Middle East and Australasia.

Miguel Casanueva, Public Relations Director, Grupo TMM S.A.B.
Carlos Domingo, General Manager, Creuers del Port de Barcelona S.A., and Director, Sats-Creuers Cruise Services Pte., Ltd.
Brett Jardine, General Manager, International Cruise Council Australasia
Rama Rebbapragada, Associate Vice President, International Charters, Consumer Outreach & Business Development, Royal Caribbean Cruises Ltd.

Environmental — Developing a Sustainable Cruise Industry
Environmental legislation will impact the industry both on land and at sea. The panel will discuss the available approaches to meeting environmental regulations, their effect on the industry as a whole and the sustainability of the industry’s efforts in decades to come.

Michael Crye
, Executive Vice President, Cruise Lines International Association
Tor E. Svensen, President, Det Norske Veritas

2:30 p.m. – 4:30 p.m. (concurrent sessions)
Marketing and Sales
Distributing the product on a global scale is an essential part of most cruise lines’ marketing campaigns. This session will discuss the challenge of identifying optimum strategies and tactics for capturing the attention of international consumers including brand differentiation and social media.

Jeffrey Anderson, Vice President of Marketing, Avoya Travel/American Express
Jim Berra, Senior Vice President and Chief Marketing Officer, Carnival Cruise Lines
Betsy O’Rourke, Senior Vice President Marketing, Royal Caribbean International

Human Resources and Crewing — Maintaining Crew Quality in an Expanding Industry
This session will address the challenges and solutions in crew recruitment, training and retention as well as the continuing search for new sources of high-quality crew.

Jim Barreiro de Leon
, Managing Director, V. Ships Leisure (USA)
Jay Rombach, Associate Vice President, Human Resources, Celebrity Cruises

Travel Agent Thursday @ Cruise Shipping Miami
UBM plc, organizers of Cruise Shipping Miami in association with Cruise Lines International Association, have developed a special travel agent educational program at CSM.

Clever Ways to Close the Sale
Everyone wants to close more sales. But how can you take your closing skills to a higher level? This CLIA seminar will clarify the mindset you need to make closing something you do for clients, not to them. And it will reveal dozens of closing strategies — some tried and true, others very much “out of the box” — that can make you a genuine close-that-sale expert.

Professional Selling Skills
Want to sharpen your sales skills? This seminar will enable you to do just that. You’ll learn the most effective ways to implement the five essential steps of the sale, qualify a client, overcome the most common barriers to the cruise sale, add value to every sale and employ strategies to get and keep the business.


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